Melbourne April Meeting – Frontline Exposure: Preventing Harm from Customer/Client/Stakeholder Behaviour
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Rhianna Perkin, National Operations Manager / Senior Psychologist, Centre For Corporate Health Topic: Frontline Exposure: Preventing Harm from Customer/Client/Stakeholder Behaviour Employees across industries are increasingly exposed to inappropriate, aggressive, and at times traumatic behaviour from customers, clients and other stakeholders. For many roles, this exposure has been normalised as “just part of the job”—yet we know the cumulative impact can…read more →